- Exposes who is really responsible for the company’s success (i.e. are the employees meeting their targets in spite of the supervisor, or because of her?)
- Identifies whether the supervisor is effectively carrying out the full management cycle of Planning, Monitoring, Developing, Appraising, and Rewarding, or whether they need further development in any of these areas
- Encourages communication between the manager and the supervisor about the entire unit’s job performance and business goals, so staff can be made aware of the plan and can enhance performance accordingly.
- How the supervisor generally treats his employees; whether fairness and consistency is at play
- How the supervisor communicates with his employees: does he clearly define and set appropriate targets?
- How much guidance and support does he give?
- Does she take personal responsibility for making things happen?
- Is she vigilant about possible risks facing the team, and proactive in problem-solving?
- Does she encourage and support peers, even those who are in ‘competition’ with her?