- It allows employees to identify accomplishments they feel best represent their performance – successes and failures that might not even have been noticed by their superiors
- Employees tend to be quite honest about their abilities, and may even err on the side of rating themselves more harshly than others do
- Answers can reveal key behavior patterns. For example, an employee who writes that her performance would have been better if she had received more training may highlight a genuine need for development, but if she consistently denies responsibility, she may have problems with accountability.
- General Skills questions such as “Do you feel that you present a professional image to clients?”
- Interpersonal Skills questions such as “Do you actively listen to your peers’ ideas, and give constructive feedback?”
- Business Skills questions such as “How well do you prioritize tasks?”
- Leadership Skills questions such as “How well would you say you handle crisis and conflict in the workplace?”
- Customer Skills questions such as “How important is it for you to establish a rapport with customers?”