It is impossible to provide adequate training and supervision to avoid these issues if you are unaware which employees need the support. Here are five key specifics that can help you perform risk-free employee evaluations within the banking sector.

Timing relates to both the timing of the evaluation and evaluating timing in relation to the employee. Evaluations undertaken soon after the employee joins the bank provide a baseline against which to measure the employee’s progress.

In terms of the employee’s abilities, timing will relate to how long it takes the employee to complete certain tasks, such as completing a customer transaction, amount of time each customer waits to be seen, and how regularly documentation is delivered on time.

When measuring performance, it is crucial that the employee can be measured against clearly defined objectives. These must be achievable and known to the employee prior to being assessed. It is not ethically possible to measure someone against objectives of which they are unaware.

Measurable objectives include areas such as errors, customer satisfaction, attendance, and even timekeeping.

Employee performance measured from more than one viewpoint is more likely to be accurate and effective. The employees themselves will have a view of their strengths and weakness; as will managers, colleagues, and customers. Including customer survey information in the performance data provides a view of the service provided that is less biased than that from within the bank itself.

It is just as important that employees are aware of why they undertake certain actions, as it is that they can complete them competently. Knowledge and understanding covers aspects from why certain security features are required to how the check processing system works. Specific questions can be asked of the employee directly to ascertain the depth of their knowledge.

Question: How does the automatic processing equipment work and why was it installed?

Commitment needs to come from both the bank and from the employee. It is a symbiotic relationship that improves standards and prevents wrongdoing within the system. Commitment can be measured through willingness to develop skills and to undergo training.

Measuring employee performance in banking is essential to providing a high-quality, consistent service across the entire customer base. For more information on 360 employee evaluations, contact Grapevine Evaluations today.